Question: Why does Windows 95 lock, fail to boot up, or give me an error message when loading Close-Up 6.5 host?

Question: Why does Windows 95 lock, fail to boot up, or give me an error message when loading Close-Up 6.5 host?

Answer: There may be a conflict between Windows and Close-Up, or Close-Up may not be configured properly. You can download Service Pack 1 for Close-Up V6.5, or follow the steps below to manually reconfigure Close-Up.

Step 1: If you selected the SVGA video driver during the Close-Up Install process and your Windows 95 will not load when you try to run Host, your video card may not support the Close-Up SVGA video driver. You will commonly see a "Windows Protection Error" message with this problem. Please follow these steps to correct this problem.

A: Reboot your PC. Chose Shutdown and Restart from Windows 95, or use CTRL-ALT-DEL to reboot your PC. When your PC is rebooting you should see "Starting Windows 95..." message. This should come before the Windows 95 splash screen (or Blue Clouds screen). As soon as you see that message press the F8 key. This should get you to the "Microsoft Windows 95 Startup Menu".

B: Select "Command prompt only" from the list of choices, and hit Enter. Your PC should boot to a C:\> prompt.

C: Change to the Close-Up 6.5 directory (the default directory for Close-Up 6.5 is: CLOSUP65), and type in:

C:\CLOSUP65>chost winvideo=vga

and press ENTER.

D: Boot into Windows. At the Command Prompt, type "WIN" and hit Enter to start loading Windows 95.

Step 2: If you are getting an error message indicating "stack overflow" or if Windows 95 just will not boot, you may need to add pause lines to your Cupload.bat file. This problem occurs because Windows 95 tries to continue to load before Close-Up 6.5 is done initializing your modem and loading up its’ drivers. To test for this problem you should boot to a command prompt as in step A. Make sure you see the Close-Up host program load. Once at the command prompt type "WIN" and hit Enter. If Windows 95 comes up with Host loaded, then follow these steps to update the cupload.bat file.

B: Select "Command prompt only" from the list of choices, and hit Enter. Your PC should boot to a C:\> prompt.

C: Change to the Close-Up 6.5 directory (the default directory for Close-Up 6.5 is: CLOSUP65), and type in:

C:\CLOSUP65>edit cupload.bat

and press ENTER.

The file should look similar to this:

rem goto end
@chost small
@dir \ /-p > nul:
@dir \ /-p > nul:
:end

Adjust the file so that it is identical to the following:

Rem goto end
@chost small
@chkdsk > nul:
:end

This should be enough of a pause to correct the loading problem. If windows95 still locks then add one more "@chkdsk > nul:" lines by repeating the above steps.

Step 3: If you have Microsoft Internet Explorer 4 installed on your PC or you have windows95 SR2 C you may get a Windows Protection error or rather than going into window95 you may see "It is now safe to shut off your computer." This problem happens when the Explorer 4 installation moves the "[boot]" section of the Sysytem.ini file somewhere other than the very top, and the Internet Explorer Installation will change the Close-Up references in the System.ini file. Close-Up 6.5 host requires this section to be the first section of your System.ini file. These changes will not affect the operation of Internet Explorer 4. To correct the System.ini file corruption please see the "How do I know if the Close-Up references in the System.ini file are correct?" FAQ, and use the Reference Guide to make the necessary changes to the lines that are corrupted.

TO THE CUSTOMER:

We at Norton-Lambert greatly value the opinions of you, the Close-Up customer. If you have any suggestions for the improvement of this document, do not hesitate to contact us via E-Mail at the following E-Mail address:

techsupport@norton-lambert.com

Additionally, if you find any errors in this document, please let us know so we can continue to provide the best possible support to our valued customers.

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