Problem Solving

Problem with File Transfers or not being able to see drives/files: Ninety percent (90%) of all problems people have with their transfers involve not having the proper rights (passwords and permissions) to folders they are accessing.

If you can’t see the folders or drive on the other computer and it is a Windows 95/98/Me then those folders or drives are not shared.

If you are transferring to or from folders with passwords (Windows 95/98/Me) it is imperative to make sure you know the passwords. If you are going to be transferring to Windows NT/2000/XP or NetWare file servers it is imperative to make sure you have the (user) rights to the folders you want to access. If there are domains involved make sure the Domain Administrator sets up the permissions correctly. iClose-Up adheres to Microsoft security in Windows 95/98/Me, and Windows NT/2000/XP.

If you need to contact Norton-Lambert:

Email: techsupport@norton-lambert.com

Web: www.iclose-up.com

Phone: 805-964-6767