Problem
Solving
First step in solving an iClose-Up
problem:
The first action you should take whenever you are trying to solve a
problem you are having with iClose-Up is to run the Local System Diagnostic on both computers, the iClose-Up
Client and Server. To run the
diagnostic right click on the red iClose-Up triangles in the lower right
of your screen and select Run Local System Diagnostic. You may get warnings which
generally but not always can be ignored.
If you get errors they need to be fixed. The only time you can ignore errors is if
they are associated with AOL adaptors and you are not using AOL to get on the
Internet with iClose-Up.
Email us your problem: If you cannot solve your problem
you can send an Email using iClose-Up’s built in email program (or use your own Email program). To run the iClose-Up Email program right
click on the red iClose-Up triangles in the lower right of your screen and
select Send
Support Email.
Describe your problem in as much detail as possible. Make sure to indicate the correct
date the problem occurred where the screen says Please
enter date problem occurred.
The reason the date is so important is that iClose-Up keeps a Trace
Log for each day, for the last 30 days.
Any Trace Logs older than 30 days are deleted. The Trace Log records problems iClose-Up is having. When you send us Email using iClose-Up
the Trace Log for the day you specified is attached to the Email you send
us. Looking at this Trace Log helps us
solve the problem.
Types Of
Problems
2.
Problems with Modem Disconnecting:
3.
Problems
with File Transfers:
4.
Problems
with Remote Control:
6.
Problems with
Simultaneous Internet & Modem connections:
If you need to contact Norton-Lambert:
Email: techsupport@norton-lambert.com
Web: www.iclose-up.com
Phone: 805-964-6767